Frequently Asked Questions

When will my order be shipped?
All orders are shipped within 5 business days. All items are handmade to order and as such are placed in a queue at the time of ordering. While I endeavour to ensure all items are shipped as soon as possible (typically within 1-2 business days) during high volume periods it may take up to 5 business days. Please keep this in mind when ordering.

How long does shipping take?
Standard shipping is untracked and can take up to 5 business days to arrive. Express Post is typically within 1-2 business days. Please see the Australia Post website for more information. 

Are these genuine crystals?
Absolutely! I only source my beads from genuine crystal and gemstone suppliers.

I've bought bracelets like this before and they break really easily. Will my bracelet break? 
Cheap elastic bracelets can be found everywhere these days and it is very hard to tell when you're getting a good quality item. I only use high quality, thick stretch elastic that has stood up to wear and tear time and time again. I wear my bracelets all day every day for months at a time and can honestly say I've never had one break! 

However, unfortunately breaks do happen. A few tips to ensure your bracelet will last as long as possible include:

  1. Roll the bracelet over your hand when taking it on and off - Don't pull it or stretch it.
  2. Take your bracelets off to shower or swim.
  3. Try and avoid catching your bracelet on things. I know - easier said than done! The easiest way to limit this is to wear your bracelet on your non dominant hand or request your bracelet be made without a charm as these sometimes catch on things. 

What should I do if my bracelet breaks? 
If your bracelet breaks within 3 months, send through a photo of the broken item (including the elastic if possible) and I will replace it free of charge.